Frequently Asked Questions

Your account number should be included on statements or payment coupons from your community association.

If you need assistance in finding your account number, please call 1-800-690-0984 or email us at [email protected]. The Payment Support team is available 7 days a week, 6am to 6pm Mountain Time (MT).

To make a payment, just follow these easy steps:

1. Enter your Account Number.
2. Select your Name and Address.
3. Enter your email address where you would like to receive your payment receipt.
4. If you have not added a Payment Method, you will add one here.
5. Select ‘Make Payment’.
6. Chose to pay the full amount owed or enter a specific amount.
7. Select ‘Submit’.

We accept the following payment methods:

1. eCheck / ACH (i.e. electronic funds transfer from your checking or savings account).
2. Credit/Debit Card.
   • Visa.
   • Mastercard.
   • American Express.
   • Discover.

Your community association will be notified that your payment was submitted on the date and time found on your receipt.

If you made a payment using an eCheck / ACH payment method, the money can be removed from your account immediately. In some cases, it can take up to 3 - 5 business days for the funds to be removed from your account. However, your community association sees the date and time listed on your receipt.

If you made a payment using a Credit/Debit card, then the funds should be charged to your card immediately.

To add another payment method:

1. Select ‘Make Payment’.
2. Select ‘Add New’ under the Payment Methods section.
3. Select ‘ACH’ or ‘Credit/Debit’ and fill in your account or card information.
4. Select ‘Submit’ to save your new payment method.

To schedule a recurring payment:

1. Select ‘Add New’ under the Scheduled Payments section.
2. Select the Frequency of when you would like to have your account or card charged.
   • Monthly
   • Quarterly
   • Semi-Annual
   • Annual
   • One-Time, Future
3. Enter the Amount you would like to be charged.
4. You can also add a Memo and used a different Payment Method.
5. Select ‘Submit’ to save your scheduled payment.

You will see your newly added scheduled payment under the Scheduled Payments section with the next payment date, your payment memo or description, and the payment amount.

You should have received an emailed receipt of your payment to the email you entered.

If you do not see the email, check your junk folder and make sure that the sending address was not blocked. If you still don’t see the email, please call 1-800-690-0984 or email us at [email protected] if you need another copy. The Payment Support team is available 7 days a week, 6am to 6pm Mountain Time (MT).

If you feel like your balance owed is incorrect or have any questions about your balance, please contact your community association manager for additional details.

You can only Edit or Delete a recurring payments by logging into your portal account.

If you do not have a portal account, please call 1-800-690-0984 or email us at [email protected] and we can help get you set up. The Payment Support team is available 7 days a week, 6am to 6pm Mountain Time (MT).

You can only Edit or Delete a payment methods by logging into your portal account.

If you do not have a portal account, please call 1-800-690-0984 or email us at [email protected] and we can help get you set up. The Payment Support team is available 7 days a week, 6am to 6pm Mountain Time (MT).